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FAQ

Frequently asked questions – FAQ

ACCOUNT

How do I sign up?
Simply follow the sign up steps online. Pick the package you want to purchase, fill in the online dietary analysis form, make payment, email proof of payment and within 48 hours you’ll receive your first meal.

How long should I sign up for?
This is totally up to you, and will depend on your health goals. We have found that getting healthy doesn’t happen over night, which is why the minimum number of deliveries you can buy is 5 days. If you really want to make a difference to your health, try challenging yourself to 40 days of healthy eating!

When can I start?
Start days are always a Monday. Please make sure to make payment before 12pm the Thursday before, to ensure you get your meals on the Monday start date selected.

How do I pay?
Payment can be made through our secure online payment gateway, or your can do an EFT. Please find below our banking details:

Daily Dietitan
FNB
Branch code: 201809 (Sea Point)
Account number: 62491820869
Business Cheque

DELIVERIES

Where do you deliver?
We deliver anywhere in Cape Town and Johannesburg. Just name the place and we’ll be there to feed you.

Where do you operate?
In Cape Town and Johannesburg.

Do you charge for deliveries?
Delivery is charged R9,99/km.

Can I collect my food?
Yes, you can collect between 10:30 and 12pm from our collection spots in Cape Town (30 Chiappini Street, de Waterkant) or Johannesburg (Dolci Cafe, 28 Clarence Avenue, Craighall Park). Collection is free.

How do you deliver?
Our friendly delivery guys from WumDrop in Cape Town and our private drivers in Johannesburg bring your meals right to your door or desk. Smile at them and be nice, it took a lot of willpower not to eat your food on the way to you.

When do you deliver?
Every Monday, Tuesday and Thursday, we carefully dispatch your meals right to your door/desk before 12pm so your snacks, lunch and dinner are waiting for you as soon as you feel those hunger pangs coming along. On Monday you will receive Monday’s meals, on Tuesday you will receive Tuesday and Wednesday’s meals and on Thursday you will receive Thursday and Friday’s meals.

Are deliveries always on time?
Though we do try to get your food delivered as soon as possible, there are some factors that will affect delivery time such as fresh ingredient delivery to the kitchen, preparation time, traffic, distance between kitchen and delivery location, etc. However, for every order we aim to deliver before 12pm. If we ever find ourselves unable to achieve this goal, you’ll be the first to know either by phone or email.

Do I need to sign for my food?
No you don’t, but make sure that you give detailed instructions on who we need to leave your food with if you aren’t there to receive it. Don’t blame us if you cannot locate your food, there are lots of food thieves out there!

I live in a flat, can you deliver to me? 
We can always find a way to deliver to you, just make sure you have your phone on you. If you won’t be home when we deliver we will leave your meals on your desk or hand the package to a concierge, guard or housekeeper. Please just remember to tell them that we will be dropping off food for you so they don’t think it’s a free lunch for them! Also maybe give them a ice pack filled cooler box to put your food in if you only collect late.

What does delivery cost?
Deliveries are charged at R9,99/km and the address is determined by Google maps. Google calculates how far your delivery address is from our nearest kitchen and charges you accordingly.

Can I cancel my deliveries?
Unfortunately we do not provide refunds. You may, however, pause your deliveries should you be going away for a few days. You will have to give us at least 48 hours notice if you would like to pause (or restart) your deliveries.

Can I order meals to more than one address?
We can only deliver to one address per order due to logistical reasons. You can change your address when you schedule your next order though.

Can I postpone my meal delivery if I’m away?
Yes! Just send an email to hello@dailydietitian.co.za and tell us when you’d like to pause your delivery. Please just give us a 48 hour heads up otherwise we will not be able to pause your order.

Can I cancel my order?
Unfortunately you may not cancel your order, as we do not provide refunds. You may, however, pause your meal delivery until you are ready to resume your deliveries. Remember to give us 48 hours notice.

Do you provide refunds?
Unfortunately we do not provide refunds. If there was something faulty with your meal or product, please return it to us for inspection. If the fault lies with us we will happily replace the meal or product. Fault must be declared within 12 hours of delivery.

What about public holidays and weekends?
Luckily for our chefs and drivers, we do not deliver on public holidays and weekends. Should a public holiday fall within your order, your meals for the public holiday will be paused for that day.

FOOD

Food Allergy Disclaimer
Daily Dietitian makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. In addition, we label items with possible allergen-containing ingredients; however, there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk and refrain from eating our products.

I have food allergies and intolerances, can you cater for me?
We will always do our best to cater for you. When you fill in the order form please inform us of any allergies/intolerances you have and we will let you know if we cannot cater for your needs. In addition, our team of Dietitians will be able to discuss any specific requirements you may have and try to build them into your programme. Just contact us if you have any questions.

Raw foods
Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have a medical condition. Please let us know if you prefer to avoid raw foods.

What if I’m hungry?
The programme gives you the correct daily balance of proteins, carbohydrates and fats for your goals. Some people may find it takes one month for their body to settle into the new regime, however, the last thing we want is for you to feel hungry, so please let us know if you are and we can alter your portion sizes.

Should I eat my meals and snacks even if I’m not hungry?
Yes. The programme is designed to maintain energy levels and avoid blood sugar swings, which can trigger hunger. Spacing out meals before you become hungry helps maintain stable blood sugar levels.

What can I drink?
Water, water and more water. You should be aiming to drink between 1.5 and 2 litres of water and/or herbal teas a day. It is important to keep well hydrated as thirst can often be mistaken by the body as hunger.

What if I want to make changes to my food preferences?
Our aim is to create the perfect menu, however, you may discover some ingredients that you don’t enjoy along the way. We rely on constant feedback from you so just get in touch to request a change to your profile.

How long before I can expect results?
Individual results vary, but you should start to notice results after just 10 days.

Should I still see a dietitian?
Because our online dietary analysis form is incredibly in-depth, and our meal plans and meals are formulated by a dietitian you shouldn’t need to see a dietitian, unless you have a medical condition. If you have any questions or would like to schedule a one on one consultation with a Dietitian, please let us know and we will direct you to one of our consulting Dietitians in Joburg or Cape Town. They will be able to direct you to the Daily Dietitian plan that is best suited to meet your individual goals and may throw in few extra tips and guidelines too!

MEAL PLANS

What do your packages include?
All our packages include everything you need to keep you energised and glowing throughout the day. The half day package consists of a mid-morning snack and lunch, the full day package consists of a mid-morning snack, lunch, an afternoon snack and dinner. For more information on each individual package, visit our Packages page.

What do I eat for breakfast ?
If you sign up for the full day package and would like some breakfast suggestions in line with your daily calorie amount and preferences, pop us an email and we’ll send you a personalised guideline. If you want a really quick, delicious, healthy breakfast option, try our range of gluten-free, dairy-free, preservative-free, colourant-free and artificial sweetener-free range of Chocolate or Vanilla shakes, at a cost of R350 per bag. One bag should last you about a month – unless it becomes your go-to-snack too! If you choose to buy the powder, you will be sent recipes and it will be delivered with your meals.

What happens if there is a problem with my meal?
We pride ourselves in providing you with high quality food, however, should you have any issues, please let us know and we will get back to you straight away.

My friends keep stealing my meals – what should I do?
Tell them to sign up themselves!

PROGRAMME DURATION

How long should you sign up for?
We recommend following our healthy eating programmes for a minimum of a month so that your body can really make the most of the wonderful benefits of our personalized food. You may purchase your packages in sets of 5 days (ie: 5, 10, 20 or 40 days) seeing as we only deliver on weekdays.I cannot always commit to 5 consecutive days, can I choose the days I want?We understand that you probably lead a very busy life and it can be difficult to commit to receiving meals every day, however, we seriously recommend you try eat our meals for at least 5 consecutive days in order to get the healthful benefits. If you are going away you can pause your order but please remember that you need to give 48 hours notice.
Can I pause my account if I go away? Yes, provided you give us 48 hours notice. If you have any queries or would like more information please contact our client service team.